Refund & Cancellation Policy

Last updated: 22 September 2026

latd groups is the merchant / operator of this website (https://24x7host.com). For support or consumer complaints contact apisupport@24x7host.com.

1. Digital subscriptions

This marketplace sells access to digital API services and optional source-code ZIP products. Because access and downloads can be delivered immediately, most purchases are final. We still offer the protections below to keep the marketplace fair.

The merchant of record for every order is latd groups. In our refund process, an approved refund is credited to your APIMarket wallet balance. The credit can be spent on another subscription or requested through the payout flow; any external gateway refund is handled separately so the same order is not refunded twice.

A source-code purchase is separate from API access and is delivered under the standard marketplace source license. If a source-code order is refunded, its entitlement is marked refunded and its download access is revoked; the seller or marketplace team may also pause a product while investigating a package.

2. When you can get a refund

Duplicate or mistaken charge: full refund on request, always.
Non-delivery: if a paid gateway subscription does not work within 24 hours of purchase and the seller does not fix it within a reasonable time, you can request a full refund.
Materially different service: if the API you received is materially different from its listing, you may request a full refund within 7 days of purchase.
Subscriptions renewed by auto-pay: if you cancel auto-renew before a billing date but are still charged, we refund the erroneous charge in full and close the subscription.

Refund requests are reviewed by our team within 3–5 business days. When approved, the full recorded charge is added to your wallet balance. You can normally use it immediately at checkout; withdrawals follow the payout minimum, email-verification and marketplace review rules.

3. What is not refundable

Plans or source-code packages already fully consumed or downloaded, unless covered by section 2. A source ZIP that has been downloaded may be revoked on refund, but the refund decision remains subject to the review criteria.
Free plans, coupon-activated (100%-discounted) orders and gifted credits.
Refunds requested after your account was closed for violating our Terms of Service or fraudulent activity.
Voluntary cancellations in the middle of a period (see section 5) — access continues until the period ends but no pro-rata refund is due.

4. How refunds affect sellers

When a refund is issued the seller's wallet is debited for the seller's share of the refunded order (or future earnings are adjusted). Sellers may dispute a refund within 7 days by contacting support; we review the evidence and decide.

5. Cancellation

Buyers can cancel a subscription from My Subscriptions at any time. Cancellation stops auto-renewal and the subscription stays usable until the end of the paid period.
Auto-renew: turning off auto-renew prevents any future automatic charge. Turning it on creates a mandate that you can also cancel from the gateway provider directly.
Accounts: closing your account cancels subscriptions and future renewals immediately; any balance in your account is forfeited unless a refund under section 2 applies.

6. How to request a refund or raise an issue

Email apisupport@24x7host.com from your registered email address with the order number (shown on your receipt) and the reason. Use the Contact page for general queries. We aim to reply within 2 business days.

Disputes that cannot be resolved with us may be taken to consumer redressal under applicable Indian law.